Frequently Asked Questions

FAQ

Q1: How much does shipping cost?

Q2: Is the ReadySetHome.com store secure?

Q3: Why do you want my telephone number?

Q4: Why do you want my e-mail address?

Q5: Does ReadySetHome.com respect my privacy and promise to keep ALL the information that I provide private and secure?

Q6: How will my order be shipped?

Q7: I just placed my order. When should I expect delivery?

Q8: I received the wrong item. What now?

Q9: How can I cancel my order?

Q9: How can I return my order?

Q10: What do I need to do when my order arrives?

Q11: What happens if a piece(s) are damaged?

Q12: How can I track / check the status of my order?

More FAQ's are coming soon!

Q: How much does shipping cost?

A: Shipping is free on all orders over $500.00 and items able to be shipped by UPS. All other orders will be charged a shipping charge. You can find this charge for your order by placing items in the shopping cart. Please note that the amount you are charged is a discounted rate for shipping and in the event you return (or refuse an undamaged) order you will be charged for our actual cost of shipping and not this discounted rate.

Q: Is the ReadySetHome.com store secure?

A: Yes, the ReadySetHome.com store switches to a secure server at the time any credit card information is entered.

Q: Why do you want my telephone number?

A: Your telephone number is needed primarily for setting up the delivery of your order. Someone responsible for the order must be at home to inspect your items when they arrive. It is essential that you provide us with a number where the shipping company can reach you. Another reason we need a contact number for you is so that we can reach you in case there is a problem with your order. We promise not to use your number unless we need to contact you regarding your order. We don't do telemarketing.

Q: Why do you want my e-mail address?

A: We have found that the best way to keep our customers is not to annoy them! We won’t clog your inbox with unwanted newsletters, and we certainly wouldn’t ever sell your information to other companies to solicit you. We only ask for your e-mail address in order to send you an order confirmation e-mail and in case we need to get in touch with you- that’s it! We do NOT spam our customers.

Q: Does ReadySetHome.com respect my privacy and promise to keep ALL the information that I provide private and secure?

A: Absolutely! All information is stored securely. We do not give or sell any customer-specific information to any third party.

Q: How will my order be shipped?

A: We use a combination of Fed Ex, UPS, and the USPS for most items. We search for the most efficient way to send your item and can use these services for smaller items. On larger items we will need to make shipping arrangements through a freight company. We will make these arrangements at no additional cost to you. All items set to ship by freight will be delivered curbside to your home/building. We can set up your order to be brought inside, put together and packing removed for an additional fee upon request.

Q: I just placed my order. When should I expect delivery?

A: The time between the ordering and delivery of your product will vary with each product. Please check the description of your items before placing your order for extended delivery times. Smaller pieces that are in stock or ship directly from the manufacturer will generally ship within 72 hours while those on backorder will ship normally within 3 - 5 weeks of your order. Larger items will normally ship in 3 - 5 weeks but will ship more quickly if they are in stock. By keeping a low level of inventory at all times we can assure that we can offer you the lowest possible prices. If an item is placed on backorder, we will contact you to let you know of the delay. To check on availability of any item before ordering please contact our customer service department. To check on the status of an order you have already placed, please e-mail your request to status@readysethome.com or simply log on to our Order History page to see detailed status information. Please be aware that the shipping department is the only way to receive this information. Our customer service staff is unable to provide these answers.

Q: I received the wrong item. What now?

A: First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation - it was emailed to you on the day you placed your order. If you're certain we sent the wrong item, please give us a call or e-mail to let us know of the mistake. In the event that we truly did send you the wrong item, we will do everything in our power to win back your confidence in our services. We will issue a call tag for the incorrect item to be picked up from your shipping address at no charge to you and will expedite getting your order corrected as quickly as possible. We have many safeguards in place to keep this kind of mistake from happening, but rest assured that if it does happen we will take care of it.

Q: How can I cancel my order?

A: All orders are classified as "special order", placed specifically as a result of you placing the order with ReadySetHome.com. For this reason orders may be cancelled without penalty within 48 hours of the order being placed. After this time ReadySetHome.com is obligated to purchase the product and the order deposit will become nonrefundable.

Q: How can I return my order?

A: We will accept returns in the event you just do not like the item(s) when they arrive. Returns will be accepted only if you notify us within 10 days of your items being delivered and will not be accepted without a return number being issued before the item is shipped back. A refund equal to the price or your order less a 15% restocking fee and all shipping charges incurred to get the items to you. You pay a discounted rate for shipping through our site in most cases but the charge on a return will be our actual cost of getting your order to you and not the discounted rate. Returns will only be accepted and credits issued if the order is in a new condition with no damage and in its original packaging when it arrives back at our warehouses. If an order is refused with no damage, you will be charged the 15% restocking fee and all shipping costs we incur to get the items to and from your shipping address.

Q: What do I need to do when my order arrives?

***** IMPORTANT - PLEASE READ *****

A: Most orders will be shipped via common carrier and will be delivered to the customer at a time when the customer is available to accept the items. A bill of lading will be signed by the customer to acknowledge receipt of these items in good condition. It is the customer's responsibility to thoroughly check over and visually inspect the merchandise BEFORE signing this paperwork. Any damage must be noted on the bill of lading (bol) and ReadySetHome.com must be contacted as to this damage within 72 hours of the delivery time to receive replacement items in the shortest amount of time or we must assume that the merchandise was delivered in a condition acceptable to the customer. In the event of damage not noted by the customer at the time of delivery, the customer will be responsible to file a damage claim with the shipping company which delivered the products. In this case, we will be more than happy to assist you in any way possible. Any damage not noted by the customer at the time of delivery will be fixed or replaced only after a claim is made to, successfully acknowledged and paid by the shipping company that delivered the merchandise. ReadySetHome.com will only be able to assist you if you notify us of the damage within 72 hours of the time you signed for the items. This can be done by phone or e-mail. ReadySetHome.com will not be responsible and will not accept any claims made outside of these terms. If the customer signs the bill of lading without noting any damage and the shipping company will not accept the claim for reimbursement, the items can not be replaced.

Q: What happens if a piece(s) are damaged?

A: ReadySetHome.com will send a replacement part/item to complete your order in the event of damage within the guidelines set above under Q10 - What do I need to do when my order arrives?. In the event of damaged items ReadySetHome.com will order and ship replacements to you as quickly as possible. Only the items actually damaged should be refused. All other pieces of your order should be inspected and accepted. Refusal of undamaged merchandise constitutes a return and will be handled as such with all associated return fees. Damage to item/s in your shipment will not be cause for termination of your order unless agreed to by ReadySetHome.com. Any damage must be noted on the bill of lading (bol) and ReadySetHome.com must be contacted as to this damage within 72 hours of the delivery time. If the customer has not contacted ReadySetHome.com by this deadline it will be determined that the merchandise was delivered in a condition acceptable to the customer. Should the customer choose to NOT receive replacements for damaged items, they agree to be reimbursed by the shipping company through the shipping company's claims process. In this situation, the customer releases ReadySetHome.com from liability and the transaction between the customer and ReadySetHome.com shall be considered complete to the customer's satisfaction. In either situation (accepting replacements or not accepting replacements) the customer must further agree to be bound by all investigative and removal policies of the shipping company.

Q: How can I track / check the status of my order?

A: When your order ships from ReadySetHome.com your order history will be updated to show all tracking information for the delivering carrier. You can find this information at www.readysethome.com/orderHistory.cfm. If your order has not shipped, please e-mail our shipping department at status@readysethome.com. Please be aware that the shipping department is the only way to receive this information. Our customer service staff is unable to provide these answers.